Fair refunds for interrupted service

Eligible situations

• The purchased number never received an OTP within the allowed timeframe.
• The number was unusable because the target service rejected it before any OTP attempt.
• A payment was charged twice for the same wallet top-up.

How refunds are issued

• Service-related refunds are credited back to your PickSMS wallet so you can place a new order immediately.
• Duplicate or erroneous top-up payments can be reversed to the original payment method after verification.
• Refund amounts are limited to the value of the affected transaction.

Requesting a refund

1. Open a support ticket from your dashboard or email support@numerasms.com.
2. Include the order ID, target service, and a brief description of the issue.
3. Most requests are reviewed within one business day; complex carrier checks may take longer.

Exclusions

• Refunds are not provided for successful OTP deliveries or for misuse that violates our terms.
• Abuse, scripted retries that exhaust the number, or activity flagged as fraudulent may void eligibility.
• Promotional or bonus credits may not be redeemable for cash withdrawals.