Privacy Policy
Your data, protected by design
This policy explains what we collect, why we collect it, and how you can control your information when you use PickSMS.
Information we collect
- Account data: email address, encrypted password, and basic profile details you provide during registration.
- Usage data: logs of number purchases, OTP retrieval attempts, and wallet transactions to keep your account auditable.
- Technical data: IP address, device type, and browser metadata used for fraud detection and security.
- Support data: messages or attachments you share with our support team.
How we use your information
- To provide the service: provisioning numbers, delivering OTP messages, and maintaining your wallet balance.
- To secure accounts: detecting abusive traffic, preventing fraud, and enforcing our Terms & Conditions.
- To improve reliability: monitoring performance and diagnosing incidents.
- To communicate with you: sending important product updates, receipts, and support responses.
Sharing and disclosure
- We do not sell your personal data.
- We share only what is necessary with SMS carrier partners and payment processors to fulfil your requests.
- We may disclose information if required by law or to protect the rights and safety of our users.
Data retention and security
- Operational logs are retained only as long as needed for billing, dispute resolution, and legal compliance.
- Access to production systems is restricted and monitored; sensitive data is encrypted in transit and at rest.
- You can request deletion of your account by contacting support, subject to obligations to retain transaction records.
Your choices
- You can update profile details and change your password from the account settings page.
- You can opt out of non-essential emails via the unsubscribe link or by contacting support.
- To request data access or deletion, email us at support@numerasms.com.
Questions about privacy?
Reach out and our team will respond promptly.